STORE POLICIES

Store Policies

COVID REGULATIONS-
As per Public Health all persons are required to wear a face mask inside the store at all times. At Lucent Glass safety is our first priority. Please stay home if you are sick, wash your hands often and use hand sanitizer before entering the building.

Art Glass Shipping -

Glass is currently sold & shipped depending upon store availability 

Oceanside Glass and Tile

  •  sold by sizes available in store.

Wissmach

  • Sold by sizes available in store.

Kokomo

  • Sold by sizes available in store.

Due to that fragile nature of glass, Lucent Glass can not be held accountable for any breakage while in transit after it has left the store. Lucent Glass does take good care when shipping fragile goods and provides adequate packaging for your items to arrive safely!
  

Returns-

Lucent Glass gladly accepts returns on faulty items only. Lucent Glass can not return goods that have been opened or used unless the items proves faulty. Original receipt (or e-receipt) and packaging needed with the returned item. In the event of a return, the money will be return to the customer in the same payment method taken during original transaction.

Sheet glass is non-refundable under any circumstance.

 

Workshops-

All workshop sales are final. As a small business we can't take on the sudden loss of workshop participants. Typically cancelled workshops are given a store credit if workshop is cancelled one week before the workshop start date. Cancellation 6 days or less you are welcome to give your space to a friend. BUT If you are feeling ill, please stay home. We will make the workshop up another time.

 

What are we doing to make our workshops safe for you and your family?

1. Mandatory masks in the store at all times
2. Hand sanitized upon entry
3. Sanitizing wipeable surfaces and tools regularly 
4. Small class sizes capped at 4 people 
5. Shorter business hours
6. providing physical distancing as per Public Health guidelines

 

Thank you for understanding.

Lucent Glass